Customer Support

We’re Here to Help

Our team understands the urgency our customers face when it comes to water and wastewater system operations.

For immediate concerns: (877) 946-0101 or (415) 462-1300

For less urgent concerns, simply fill out the form below or email us. You can expect a response within 24 hours.

XiO Offers Comprehensive Customer Support

The XiO Technical Support Team is US-based, with a broad range of experience troubleshooting technical problems from user interface issues, communication, and connectivity issues.

Customers should contact XiO with the following issues:

  • System installation and integration
  • XiO web interface changes
  • Sensor calibration
  • Control configuration changes
  • Communication (radio, telemetry, cellular modem, satellite, local internet)
  • System alarms and notifications

We are proactive by providing:

  • System specifications
  • Project submittals
  • Installation guidelines
  • Design review
  • System training and orientation
  • Site Acceptance Tests (SATs)
  • Factory Acceptance Tests (FATs)
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